TicketSmarter Reviews
TicketSmarter Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TicketSmarter has a 2.1 star rating from 10 customer reviews and consumers are mostly dissatisfied; common TicketSmarter reviews highlight failed deliveries, high prices, and unresolved issues.
Key Takeaways for Future Customers
- Expect possible delays or missing tickets and check order confirmation immediately.
- Watch for extra fees and billing discrepancies at checkout.
- Ask about refund policies before purchase; many customers request refunds.
- Be careful when redirected from Ticketmaster to avoid confusion.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds and unreceived tickets.
- Reports of double or over charges and limited phone support.
- Allegations of misleading listings and high price levels.
- Some customers report unexpected subscriptions or monthly charges.
Positive Feedback
Occasional quick resolutions and helpful agents resolved issues like missing confirmation emails.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TicketSmarter has a 2.1 star rating from 10 customer reviews and consumers are mostly dissatisfied; common TicketSmarter reviews highlight failed deliveries, high prices, and unresolved issues.
Key Takeaways for Future Customers
- Expect possible delays or missing tickets and check order confirmation immediately.
- Watch for extra fees and billing discrepancies at checkout.
- Ask about refund policies before purchase; many customers request refunds.
- Be careful when redirected from Ticketmaster to avoid confusion.
Negative Feedback / Risk Areas
- Frequent customer complaints about refunds and unreceived tickets.
- Reports of double or over charges and limited phone support.
- Allegations of misleading listings and high price levels.
- Some customers report unexpected subscriptions or monthly charges.
Positive Feedback
Occasional quick resolutions and helpful agents resolved issues like missing confirmation emails.
Media from reviews
Detroit, Michigan
Refund
- - Insurance purchased for a canceled Las Vegas event.
- - Case 150419; Michigan senior can't attend 2027 show; asks why coverage didn't apply.
I purchased insurance protect.. event I was going to in Las Vegas Nevada had been canceled/postponed.
I am not a frequent traveler I am a senior citizen and I live in Michigan.. because the concert was canceled I put into half my ticket refunded I cannot make it to the next show that they're scheduling in 2027.. my case number was 150419 ..
can you please help me with this why did I even purchase the ticket insurance if it's not even going to cover. Their phone number is 844-849-**** please help me with this
Edmonton, Alberta
Over charged
The reviewer tried to contact the company before posting this review.
Overcharged by over $100, it was supposed to be $419, but it was over $580 for some reason.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cumberland, Rhode Island
Tickets
- - Seats showed sold out at the last minute, but the charge posted.
- - I bought two more tickets with the protection plan, now four and no refund.
I went online to buy tickets. The seats I wanted said 'sold out' at the last minute, but they still took my money.
I went back and bought two more tickets because the other ones said 'sold out.' I bought the protection plan on the second set.
Well, now I have 4 tickets and can't get a refund. What a freaking scam!
- No pros
- Scam
User's recommendation: Don’t buy from here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey are scammer
- - They charged $228 for two $73 tickets; no customer service, cancellation not processed; $20 insurance not refunded; I refused Tim transfer claim.
They were absolutely not interested in any way
Around 15 minutes after the purchase, I wanted to cancel the order because they didn't send me the tickets. However, I couldn't reach anyone; absolutely no customer service was available. They didn't process the cancellation. About an hour later, they claimed they were trying to transfer the tickets from someone named Tim, but I refused.
I had purchased ticket insurance by paying an extra $20, which was supposed to allow for cancellation and a refund.
But they never refunded my money. I believe they are complete scammers.
- Scam people by using the name ticketmaster
Preferred solution: Full refund
Neil Young tickets paid for need today
I thought I was purchasing through Ticketmaster but you are different.
I need assurance that my paid for tickets will be sent to me now.m
I bought and payed June 5,2025. 703931****
User's recommendation: Please send info. Now
Double charged
- - Tried to buy 4 concert tickets; system said they were sold to someone else.
- - The next day, two pending charges for 4 tickets appeared.
I tried to buy 4 concert tickets. After I put in my credit card information it said those tickets were sold to someone else.
So I proceeded to select 4 different tickets and got the same message.
The next day I had two charges for 4 tickets each pending. I called them to try to resolve the issue and was told there was nothing they could do and they could not connect me to a supervisor because they were working remotely
User's recommendation: Make sure you are not routed to a 3rd party vendor when you are trying to buy tickets from Ticket Master
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTickets not received
- - Bought tickets 6 months in advance but did not receive them.
- - Customer reports constant emails and runaround.
- - Phone number listed doesn't work.
Got scamed by them ... do not use them ...
bought my tickets 6 months in advance and got nothing but a run arround from these clowns... nothing but a run arround with constant emails ... even there phone number doesn't work ... nothing but a joke ...
I hope these clowns get karma big time...
.. they getting ritch off good peeps
Problem resolved quickly
The reviewer tried to contact the company before posting this review.
- - I couldn't find my tickets or order confirmation due to an omitted letter in my email.
- - Customer service helped and resolved the issue quickly.
Couldn't find my tickets to an upcoming show. Turns out I omitted one letter from my email address and didn't receive the order confirmation and tickets.
Very helpful customer service assistance, got everything straightened out fast.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI bought two tickets but the email only shows one.
The reviewer tried to contact the company before posting this review.
I did not mean to purchase only one ticket. I meant to order two tickets from Ticketmaster, but my email came from Ticketsmarter, and there is only one ticket. I wish to cancel this order.
Preferred solution: Full refund
User's recommendation: Be sure you buy from Ticketmaster and not Ticketsmaetee
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTickets not received for tonight’s concert
The reviewer tried to contact the company before posting this review.
Paid for Metallica concert tickets for tonight and havent received them. Tried calling several times
Miami, Florida
Refund
- - Refund request with TicketSmarter since December 2024 remains unresolved and not received.
- - The event venue changed; I was not informed or refunded.
I have been trying since December of 2024 to get a refund for tickets purchased through TicketSmarter and am still trying 3 months later!!! Worst service ever!
My event changed venues and I was never informed or refunded the price of my purchase. I was told it was refunded, and it wasnt.
The company actually tried to withdraw money instead of refunding it! DO NOT USE THIS COMPANY!!!
User's recommendation: DO NOT USE THIS COMPANY!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to retrieve my tickets for show 2/14/25
The reviewer tried to contact the company before posting this review.
I accidentally deleted the email with my tickets. Please help me find out if they can be resent.
I would really appreciate your help. I purchased four tickets.
Thank you so much. It's urgent.
- Less expensive
- Online purchase
Preferred solution: Deliver product or service ordered
Phoenix, Arizona
Ticket delivery
- - Four tickets for $1500 were not received.
- - Do not use TicketSmarter.
- - Calls produced a recording; no return call.
NEVER got the four tickets I purchased, $1500 worth. DO NOT use TicketSmarter!
They are SCAMMERS!!
Tried calling them and got no answer, only a recording where I could leave a message. Never heard from them.
User's recommendation: Do NOT purchase tickets from TicketSmarter!!!
Waukesha, Wisconsin
They gave me two orders
- - Waiting for a callback from Patricia; there was a mix-up.
- - I want money back, especially for insurance, and a discount on four tickets.
I am waiting for a call back from Patricia . Since there was a mess up on you guys, and I told her to listen to the phone conversations and I like to get a some money back, especially the insurance part of it and some money off the ticket is four of them.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Davenport, Florida
They don't deliver the tickets purchased, because they don't own it and they will only notified you after many days passed.
- - Tried to buy 4 Shakira tickets; paid $8,354.51.
- - Order showed as pending; nine days later it was rejected.
- - 100% Guaranteed claim is misleading.
This is my experience while attempting to purchase pre-concert tickets for Shakira on this website. On the day the tickets went on sale, I diligently waited in front of my computer, eager to secure 4 seats for this highly anticipated event.
I successfully completed the entire purchase process, including selecting seats, providing personal details, and making the payment ($8,354.51). I even received a confirmation email, with my tickets in "pending status", stating I would be notified via email once the purchase was completed.
To my utter shock, I received an email NINE DAYS later informing me that my order had been "rejected" and that I would not receive the tickets. This delay in communication is unacceptable, especially when dealing with time-sensitive events.
I am outraged that this website would display tickets that are not genuinely available for purchase. If they are not sure of ticket availability, they should not be displayed as available for customers to buy.
This misleading practice wastes valuable time and causes immense frustration.
I have used multiple ticketing websites, and I have never experienced such an issue. Once the transaction is finished, customers should be able to receive their tickets without any ambiguity.
Their current statement claiming "Easily Get Your Tickets Fast. 100% Guaranteed Tickets" is highly misleading. It would be more transparent if they disclose on their website that "if we can get the tickets you've purchased, great.
If not, we will tell you in 9 days."
Their reliance on a third-party to fulfill orders means that customers never have the guarantee of receiving the tickets they purchased.
Due to this terrible experience, I am now forced to buy tickets at a much higher price, which is unacceptable!
I'm sure many other customers have faced the same problems.
Stay away from this website & use Vivid Seats (best costumer service ever) or Ticket Master. When you purchased on these sites, you will get your tickets right away!
User's recommendation: Stay away! They will not notify you on time and you will lose your chance to buy in another site.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to cancel my agreement for the $30 per month charge.
The reviewer tried to contact the company before posting this review.
Didnt receive tickets but paid for them.
Went online had to agree to $5 charge plus $30/month charge.
User's recommendation: Don’t even start.
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You should have been more careful and read the name. It does not say Ticketmaster.
Deposit problem