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Contact TicketSmarter Customer Service

TicketSmarter Phone Numbers and Emails

Toll-Free Number:

  • (833) 222-3651
Call customer service
Send Message

TicketSmarter Emails:

Legal
CCPA Inquiries, Privacy Inquiries
customersupport@ticketsmarter.com
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TicketSmarter Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • TicketSmarter Customer Service is rated at 2.1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    92% phone 8% email
  • The best phone number to call TicketSmarter is 8332223651.

  • The average hold time is up to 3 minutes. The longest wait times are on Friday and Thursday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as TicketSmarter may ask you for the following information to identify you as a customer: email, order id or tracking no or customer id or account no.

View full overview ›

How to Contact TicketSmarter?

Most Popular Number:

(833) 222-3651
Total calls: 291 Issues resolved: 11 Last call: Nov 16, 2025

TicketSmarter phone number is (833) 222-3651. If you have issues with your order, need to get assistance with the payment, want to get updates on available tickets, request a return or refund, call this number and connect with a TicketSmarter support agent. If you need to report website accessibility issues, please call (888) 671-5676.

If you want to contact the company by email, shoot a note at customersupport@ticketsmarter.com. Alternatively, you can submit a message via the TicketSmarter website. Consumers who like messaging on social media can send their request via Facebook, Instagram, or X.
Do you have legal questions? Do you need to get assistance with CCPA and privacy inquiries? Send an email to californiaconsumerrigths@mytickettracker.com or privacy@monetate.com to get help.

TicketSmarter website doesn’t have an option for online conversations with support agents. While there is no TicketSmarter live chat available, you can submit a message via the website. To complete an online inquiry from, scroll down the page and follow the “Contact Us” link. Afterward, select the nature of your inquiry from the dropdown list, provide the requested information, and press the “Submit” button. Once the support department receives your message, they will look into your question and provide a response.

TicketSmarter customer service agents are available daily from 8 am to 11 pm EST. You can get in touch with the support team by phone, email, or website. The regular TicketSmarter hours are subject to change when it comes to the statutory holidays, so the response times may be longer than usual.

PissedConsumer Club

Contact Information

TicketSmarter Website:

TicketSmarter Help Center:

Corporate Office Address:

TicketSmarter.com
7007 College Blvd Suite 100
Leawood, Kansas 66621
United States

TicketSmarter Rating Based on 18 Reviews

Rating details

2.0
more details
Website
Diversity of Products or Services
Value for money
Customer service

Rating stats

Rating trend

How Good is TicketSmarter's Customer Service?

Tristyn Bqe
Tristyn Bqe
Feels Disappointed | Oct 27, 2024

I paid for tickets I no longer have access to the email I used to or my card I used to pay for them ...I had to set up a axs account they couldn't help either. I think the tickets were second hand regardless I'm out $300 .....

Read full quote
Anaijah Fqe
Anaijah Fqe
Feels Disappointed | Sep 29, 2024

Concert was canceled and was never informed

Read full quote

Summary of TicketSmarter Customer Service Calls

291 TOTAL
CALLS
02:48 AVG CALL
DURATION
15% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call TicketSmarter?

Request for Information Question:

  • “Need some answers about my order”
  • “Looking for my tickets for tomorrow show”
  • “Looking for my tickets”

Shipping and Delivery Question:

  • “I haven't received my bulls tickets I purchased online”
  • “My bulls ticket I haven't received”
  • “Haven't received tickets”

Payments and Charges Question:

  • “My transaction is pending and I didn’t receive a email confirmation.”
  • “Neil Young tickets paid for need today”
  • “Problème billets”

Product/ Service Question:

  • “Insurance”
  • “Check purchase”
  • “Can’t find tickets”

Activation/ Cancellation Question:

  • “Cancel tickets”
  • “Cancel order”
  • “Need to cancel my agreement for the $30 per month charge.”

Refund Question:

  • “Refund”
  • “Ticket refund”
  • “Need refund”

Account Question:

  • “Can’t change phone number”
  • “I want my barcode”
  • “I want my barcode for my tickets”

Cards Question:

  • “Card declined”
  • “Bought tickets with my cash card then it said error but it went and took the money off my card I want my money back”

Return/ Replace Question:

  • “Change in email”
  • “I bought tickets and I thought I purchased the returnable option for $118 but I didn't”

Other Question:

  • “Upgrade”
  • “Don’t have my ticket”
  • “My tickets”

Compare TicketSmarter Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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