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TicketSmarter Phone Numbers and Emails

Toll-Free Number:

  • (833) 222-3651
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TicketSmarter Emails:

Legal
CCPA Inquiries, Privacy Inquiries
customersupport@ticketsmarter.com
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TicketSmarter Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • TicketSmarter Customer Service is rated at 2.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    90% phone 10% email
  • The best phone number to call TicketSmarter is 8332223651.

  • The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as TicketSmarter may ask you for the following information to identify you as a customer: email or order id or tracking no.

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PissedConsumer Club

Contact Information

TicketSmarter Website:

TicketSmarter Help Center:

Corporate Office Address:

TicketSmarter.com
7007 College Blvd Suite 100
Leawood, Kansas 66621
United States

TicketSmarter Rating Based on 12 Reviews

Rating details

2.1
more details
Website
Price Affordability
Product or Service Quality
Diversity of Products or Services

Rating stats

Rating trend

How Good is TicketSmarter's Customer Service?

Tristyn Bqe
Tristyn Bqe
Feels Disappointed | Oct 27, 2024

I paid for tickets I no longer have access to the email I used to or my card I used to pay for them ...I had to set up a axs account they couldn't help either. I think the tickets were second hand regardless I'm out $300 .....

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Anaijah Fqe
Anaijah Fqe
Feels Disappointed | Sep 29, 2024

Concert was canceled and was never informed

Read full quote

Summary of TicketSmarter Customer Service Calls

210 TOTAL
CALLS
03:47 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call TicketSmarter?

Request for Information Question:

  • “I need to talk to someone”
  • “Find out where my concert tickets are?”
  • “Show tomorrow at Hollywood bowel Neil young”

Shipping and Delivery Question:

  • “Ticket delivery”
  • “Have not received tickets for David Gilmour on Tuesday. Have paid and been charged”
  • “I have not received my tickets yet”

Product/ Service Question:

  • “Check purchase”
  • “Can’t find tickets”
  • “Accessible inquiry”

Activation/ Cancellation Question:

  • “Need to cancel my agreement for the $30 per month charge.”
  • “My concert was cancelled and I need a refund”
  • “Nashville Pete Davidson cancelled ? On Dec 29”

Refund Question:

  • “Refund”
  • “Need refund”

Account Question:

  • “I want my barcode”
  • “I want my barcode for my tickets”
  • “Trying to transfer from one account to the other...need new email password”

Payments and Charges Question:

  • “Payment pending”
  • “Dispute”
  • “Fradukant charge”

Return/ Replace Question:

  • “I bought tickets and I thought I purchased the returnable option for $118 but I didn't”

Cards Question:

  • “Bought tickets with my cash card then it said error but it went and took the money off my card I want my money back”

Other Question:

  • “No tickets received”
  • “They gave me two orders”
  • “Tickets”

Compare TicketSmarter Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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